Ant Murphy
1 min readSep 3, 2019

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No worries :)

Bad:

We believe that adding social media login to registration

For our users

Will result in more people signing up

We’ll know we have succeeded when we see the feature live in production

Good:

We believe that adding Facebook login as an option for registration

For potential leads who don’t want to create yet another username and password

Will result in an increase in sign up conversion

We’ll know we have succeeded when we see when sign up conversion increases by 10% and 20% of all registrations are through Facebook in the first 3 months.

This was just a random example, but one which I think most people can relate too. The main points are to be specific, make sure your measurements are specific and based on outcomes not outputs like “ship feature x” — not statements like “will increase NPS” or “will give a better customer experience” both statements are great but by how much? and what do value do you hope to achieve through a better CX? 10% higher retention? 2x increase in customer recommendation? etc

Hope that all makes sense and hope that helps?

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Ant Murphy
Ant Murphy

Written by Ant Murphy

Sorry I no longer publish on Medium. You can find me over here 👉 https://www.antmurphy.me/newsletter

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